Terms & Conditions
ONLINE BOOKING TERMS
Your villa is booked upon receipt of the booking deposit. This prepayment should be made by PayPal or by Bank Transfer. Your booking is not confirmed until Team TropicLook receives the pre-payment and you have received the confirmation email from Team TropicLook within 24hours weekdays or 48 hours weekends and holidays. This confirmation email contains all your booking details such as the address of the apartment, contact details, balance due on arrival, and other arrival and departure instructions. On arrival, you must pay the rental balance and the refundable damage deposit. The payment method is described in more detail in your reservation confirmation email.
You should pay the remaining balance by Credit/Debit Card or cash upon arrival. Under certain circumstances, payment can be made by credit card which incurs a 3% (Visa or MasterCard), or 4% (American Express) additional fee. For more information, please read villa description.
Under certain circumstances, payment can also be made via bank transfer provided that:
the corresponding net amount is received in our bank account 1 week prior to arrival (bank charges are paid for by the guest)
we have confirmed reception of such amount in writing
All cancellations or changes must be made via email. Cancellations or changes by phone are not accepted.
75% of the reservation deposit or the total amount of reservation (whichever is greater) will be refunded for any cancellations of more than 45 days prior to arrival
50% of the total amount of reservation will be refunded for any cancellations of between 30 and 45 days prior to arrival
No refund for any no shows or cancellations of less than 30 days prior to arrival
Note: Any bank charges or fees incurred in connection with the money transfer will also be deducted from the refund money.
Team TropicLook reserves the right to cancel, in whole or in part, the aforesaid reservation due to acts of the owner, God, or force majeure, with prior written notice to the client. In the event of cancellation by Team TropicLook we shall reimburse to client 100% (one hundred percent) of reservation payment for the dwelling house. Team TropicLook shall not be liable for any damages, losses, lost profits, direct or indirect costs, arising from such cancellation.
Upon arrival guests will be asked to provide a damage deposit as guarantee for villa and its content for any damages caused. Please note that by accepting our Terms and Conditions you agree that any damages caused by you or your accompanying party will be deducted from your damage deposit, and that you will also be liable for any excess damages. Depending on villa, a damage deposit ranging from 20 000 – 30 000 THB will be requested upon arrival. This damage deposit should be paid in cash and/or by credit card. Please see your confirmation email to see which method of payment is required.
Cash. All damage deposits paid in cash will be refunded in full at check-out, and following an inspection of the villa for any damages.
Credit card: All deposits paid with a credit card will be refunded to that same card used for payment made, between 4 to 7 days following departure into the villa and after inspection for damages.
Arrival and Departure
Preparation for arrival
Please ensure that you provide us with your correct arrival time so that we can plan your check-in and keep your contact person informed of any changes or delays. Your contact person will have your contact number and email in the event that we need to contact you with regards to your arrival time. You can send this information via email to [email protected], or call on +66-857-948-004. Your confirmation email clearly states where you can find your contact person on the day of your arrival.
You should inform us about your flight details and we will arrange airport transfer (extra charge). Our driver will meet you at arrival exit and take you to the villa, where our check-in agent will receive you and give you the keys, as well as further villa information. The villa will be available as of 15:00 o’clock, however we will always try to accommodate clients arriving early if we possibly can. It is extremely important that we have your correct arrival time. You will be obliged to wait for your contact person and your check-in will be delayed if we do not have this information.
Your departure from the TropicLook Home
You should leave the villa before or at 12:00. Leaving after 12:00 without prior authorisation will be extra charged. If you need to leave the villa at a later time, please ask if this is possible at check-in. We will try to meet your request if we do not have an early arrival the following day. If it is possible, you may stay in the villa until 18:00 but this will be subject to an additional charge of 50% of the villa rental price per night. Leaving any time after 18:00 will entail an additional charge corresponding to the full rental price per night of the villa. On the day of your departure you should leave the villa clean and tidy with all waste correctly disposed of.
Villa will have been cleaned prior to guests arrival. Before leaving, the client is obliged to leave the villa in perfect conditions, i.e. all waste should be correctly disposed of and the apartment tidied. If not, there will be an additional cleaning charge.
Consent form regulations
New Regulations for guests who are not Credit Card or Visa/MasterCard debit card owners:
You can sponsor a TropicLook Villa to anyone upon payment, following the below instructions, which is strictly recommended.
Credit Card or Visa / MasterCard debit card owners must contact TropicLook Co., Ltd and provide the following documents;
Copy of Credit Cards or Visa / MasterCard debit card used in the purchase
Copy of ID or passport matching that of the owner of the credit card
Completed and signed Consent Form (will be sent upon request).
After the documents have been verified and approved, TropicLook shall provide you booking reference.
TropicLook reserves the right to deny accommodation to the guest, if the above mentioned procedures and regulations have not been complied with.
* Your credit card or Visa/MasterCard debit card/ID information will be strictly confidential, and will be destroyed once the payment process has been completed.
Number and identity of guests
The client should inform Team TropicLook of the number of guests in the booking.
Only those persons indicated in the booking made by the client may enter the villa, unless an alternative agreement has been reached with Team TropicLook.
The number of clients using the villa should not exceed the number assigned to each villa, except for in the case of infants under the age of two.
All male groups are not allowed in TropicLook homes.
Pets are not allowed unless permission has been specifically granted.
Should the client fail to comply with any of the aforementioned Terms and Conditions, Team TropicLook reserves the right to ask the client to leave the villa, and the client in question can not request any form of compensation.
Conduct in villas
Loud music and parties are strictly prohibited. Guests in a Tropic Look villa should be aware that if loud music is played, or a party is held, and the neighbours complain and/or police are called, you may be immediately removed from the villa regardless of the time, day or night. Noise regulations and respect for other residents between 22:00 and 10.00. We would appreciate your full cooperation in this matter and we hope you understand that these rules are necessary, as our villas are located in residential areas. The quiet time in the evening for the neighbours should therefore be respected. The client, on signing the contract at check-in agrees to behave responsibly and correctly on behalf of their accompanying party as well as themselves. If this person, or any of the accompanying party behaves in an unsuitable and incorrect manner, Team TropicLook reserves the right to ask the person and their accompanying party to leave the villa. Furthermore, from that moment on they will have no right to future claims or any form of compensation. Finally, the client will lose all payments made including the villa rental and the deposit.
May we remind you that on booking a villa with Team TropicLook you automatically accept our Terms and Conditions, which we expect you to comply with. You will also have to sign part of these Terms and Conditions at check-in on the day of your arrival with your rental contract.
Neither Team TropicLook nor the owner will be held responsible for any direct or indirect damages caused to the villa as consequence of use by the client. This includes damages, insurance, loss due to fire, theft, and misconduct. In the event that the client fails to comply with the aforementioned Terms and Conditions, Team TropicLook reserves the right to ask the client to leave the villa, and the client in question can not request any form of compensation.
Please be advised that Thai laws can be much more severe than those of other jurisdictions for certain violations of the law, particularly in regard to illegal drugs, illegal substances or prostitution. The Death Penalty is enforceable for drug related crimes. Any guests or their visitors using or possessing illegal drugs, illegal substances or allowing prostitution on the rental property, will be removed immediately from the premises and the local authorities will be contacted. Any rent money, including deposits will be forfeited. Please understand these strict policies are for the protection of the guests and the property owners and managers. Kingdom of Thailand is very strict in enforcing these policies and the Thai prison environment is quite different from other jurisdictions.
All the villa descriptions and information apply to the published villas. Whilst Team TropicLook will do everything in its power to make sure that the details are correct and as accurate as possible, Team TropicLook will assume no responsibility for any errors or omissions that may occur. Team TropicLook also reserves the right to change the published information on the website at any time including prices, descriptions, and photos. Team TropicLook reserves the right to update any of these Terms and Conditions at any time if it is deemed necessary, and in the interest of the company. Users are responsible for reading the Terms and Conditions outlined on this page. Accepting the use of this website immediately implies that they have accepted any changes that may be made by any third party, and that the third party commits to complying with these changes.
Team TropicLook shall not be liable for any type of damages that might derive from any of the following:
The alteration of privacy and security through the use and content of the web page and the services by third parties that are not bound thereto, in accordance with the law currently in force.
The presence of false elements in the services offered by third parties across the web page that might cause alterations in the computer system, electronic documents or files of the User.
The lack of veracity, accuracy, exhaustiveness or updated status of the content offered by third parties.
The lack of lawfulness, reliability and usefulness of the content of the services offered by third parties across the said page.
The client is the one and only responsible party for his identification to access the service and for the use on his part of the web page and the services; aware of this, the said client voluntarily accepts this liability.
Use and Abuse of the Site
You must be 18 or over to use the Site. Any information published on the message boards or other public areas of the Site by you will be your personal responsibility. You will be personally liable for claims relating to defamation, breach of intellectual property, privacy or any other claim arising from your content. You may not publish any offensive, inaccurate, misleading, defamatory, fraudulent, or illegal content. If any such content is published by you or if in our opinion any content is published by you which damages our goodwill or the goodwill attaching to the Site we reserve the right at our discretion and without notice to take such action as we deem necessary including removing the content from the site. We also reserve the right at our discretion to remove any content from the site and restrict your access to our services at any time for any reason. We grant you to make personal use of the Site, but not to download (other than page caching) or modify it, or any portion of it, except with our express written consent. In the event that you are informed that you will no longer be entitled to access the services you will no longer have permission to use the Site.
Advertising and Commercial Use
Users of the Site are not entitled to directly advertise to or solicit the custom of other users without our express written consent. You are not entitled to resell or commercially exploit the Site’s contents other than content you have posted. You are not entitled to use any data mining, robots, or similar data gathering and extraction tools to collect user names, e-mail addresses or any other data for the purposes of sending unsolicited e-mail or for any other use. In the event that you are found by us to have been sending unsolicited e-mail to our users in contravention of the Privacy and Electronic Communications Regulations 2003 having taken their address from our Site then we reserve the right to terminate without notice your use of the Site without limiting any other rights and remedies we may have.
We will operate the Site with the reasonable skill and care of an online service provider. All other warranties and representations are, to the fullest extent permissible by law, excluded.
YOU EXPRESSLY ACKNOWLEDGE THAT USE OF THE SITE IS AT YOUR SOLE RISK. NEITHER WE NOR OUR PARENT OR AFFILIATED COMPANIES NOR ANY OF OUR RESPECTIVE EMPLOYEES, AGENTS, THIRD PARTY CONTENT PROVIDERS OR LICENSORS (COLLECTIVELY THE “TROPICLOOK PARTIES”) WARRANT THAT THE SITE WILL BE UNINTERRUPTED OR ERROR FREE; NOR DO WE MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM USE OF THE SITE, OR AS TO THE ACCURACY, RELIABILITY OR CONTENT OF ANY INFORMATION, SERVICE, BOOKING OR MERCHANDISE PROVIDED THROUGH THE SITE. THE SITE IS PROVIDED ON AN “AS IS” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OTHER THAN THOSE WARRANTIES WHICH ARE IMPLIED BY AND INCAPABLE OF EXCLUSION, RESTRICTION OR MODIFICATION UNDER THE LAWS APPLICABLE TO THIS AGREEMENT.
THIS DISCLAIMER OF LIABILITY APPLIES TO ANY DAMAGES OR INJURY CAUSED BY ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, COMMUNICATION LINE FAILURE, THEFT OR DESTRUCTION OR UNAUTHORIZED ACCESS TO, ALTERATION OF, OR USE OF RECORD, WHETHER FOR BREACH OF CONTRACT, TORTIOUS BEHAVIOR, NEGLIGENCE, OR UNDER ANY OTHER CAUSE OF ACTION. YOU SPECIFICALLY ACKNOWLEDGE THAT THE ONEFINESTAY PARTIES ARE NOT LIABLE FOR THE DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF OTHER USERS OR THIRD-PARTIES AND THAT THE RISK OF INJURY FROM THE FOREGOING RESTS ENTIRELY WITH YOU. IN NO EVENT WILL WE, THE TROPICLOOK PARTIES, OR ANY PERSON OR ENTITY INVOLVED IN CREATING, PRODUCING OR DISTRIBUTING THE SITE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES ARISING OUT OF THE USE OF OR INABILITY TO USE THE SITE. YOU HEREBY ACKNOWLEDGE THAT THE PROVISIONS OF THIS SECTION SHALL APPLY TO ALL CONTENT ON THE SITE. IN ADDITION TO THE TERMS SET FORTH ABOVE NEITHER WE NOR THE TROPICLOOK PARTIES SHALL BE LIABLE REGARDLESS OF THE CAUSE OR DURATION, FOR ANY ERRORS, INACCURACIES, OMISSIONS, OR OTHER DEFECTS IN, OR UNTIMELINESS OR UNAUTHENTICITY OF, THE INFORMATION CONTAINED WITHIN THE SITE, INCLUDING, WITHOUT LIMITATION, PRICING OR AVAILABILITY INFORMATION, OR FOR ANY DELAY OR INTERRUPTION IN THE TRANSMISSION THEREOF TO YOU, OR FOR ANY CLAIMS OR LOSSES ARISING THEREFROM OR OCCASIONED THEREBY. NONE OF THE FOREGOING PARTIES SHALL BE LIABLE FOR ANY THIRD-PARTY CLAIMS OR LOSSES OF ANY NATURE, INCLUDING, BUT NOT LIMITED TO, LOST PROFITS, PUNITIVE OR CONSEQUENTIAL DAMAGES AND THE AGGREGATE, TOTAL LIABILITY OF THE TROPICLOOK PARTIES TO YOU OR ANY END USER FOR ALL DAMAGES, INJURY, LOSSES AND CAUSES OF ACTION (WHETHER IN CONTRACT, TORT OR OTHERWISE) ARISING FROM OR RELATING TO THIS AGREEMENT OR THE USE OF OR INABILITY TO USE THE SITE SHALL BE LIMITED TO PROVEN DIRECT DAMAGES IN AN AMOUNT NOT TO EXCEED ONE HUNDRED POUNDS (£100). SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF CERTAIN LIABILITY OR WARRANTIES SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
In such jurisdictions, our liability is limited to the greatest extent permitted by law. You should check your local laws for any restrictions or limitations regarding the exclusion of implied warranties. From time to time it may be necessary to suspend access to the Site for a period of time and any such interruptions shall not constitute a breach by us of these terms. We will not be liable for any business, financial, or economic loss nor for any consequential or indirect loss (such as lost reputation, lost profit or lost opportunity) arising as a result of your use of the Site whether such loss is incurred or suffered as a result of our negligence or otherwise. Nothing in these terms will limit our liability for fraud or for death or personal injury caused as a result of our negligence.
The Site may include links to other web sites or material which are beyond its control. We are not responsible for content on any site outside the Site.
The format and content of this Site is protected by law and international copyright and we reserve all rights in relation to our copyright whether owned or licensed to us and all rights are reserved to any of our registered and unregistered trademarks (whether owned or licensed to us) which appear on this Site.This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent. You may not systematically extract and/or re-utilise parts of the contents of the Site without our express written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation of any substantial parts of this Site without our express written consent.
These conditions are governed by and construed in accordance with the law. If you breach these terms and conditions and we decide to take no action or neglect to do so, then we will still be entitled to take action and enforce our rights and remedies for any other breach. We will not be responsible for any breach of these Terms and Conditions caused by circumstances beyond our reasonable control. We may make changes to the format of the Site, services provided or to the Site’s content at any time without notice.
We, Tropiclook LLC, trading as Tropiclook (“we” or “us”) very seriously take the privacy of your information. This policy explains how and for what purposes we use the information collected about you via this site. While using the Site and any services we offer via the Site, you are agreeing to be bound by this policy in respect of the information collected about you via this Site.
If you have any questions about the policy, please get in touch with us using our contact details.
About personal information
Personal information, collecting from you while using this website:
First and last name, your address and date of birth together with some basic security information; details of any bookings you make through the Site (either through us or through third parties who use the Site as a booking platform); your e-mail address; billing information such as your credit card number and expiry date; other information you generate as a result of site interactions. Although it is not compulsory to give us this information, if you do not then be able to make a booking for accommodation.
Use of this information
We (Tropiclook or your booking services provider) will use this information in order to: administer your booking; collect payment of accommodation fees; collect payment for any services you obtain while staying in accommodation; make general improvements to our Site and the services we offer; analyse how customers are making use of the Site; notify you of certain offers and new products (subject to your right to unsubscribe or opt-out).
Sharing this information
Credit or debit card payments will be collected by payment processor. In order for payments to be processed you may need to provide some necessary details to our agent. We tell you about this at the point we collect that information on the Site. We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, but we will take steps with the aim of ensuring that your privacy rights continue to be protected. We may share customer information with third parties to perform services on our behalf in order to improve our services and you hereby consent to us sharing such customer information. Other than as set out above, we will not disclose any of your personal information without your permission unless we are required by law to do so.
Information automatically collected from your computer
Log files/IP addresses. When you visit the Site our web server automatically records your IP address. This IP address is not linked to any of your personal information. We may also gather other non-personal information (from which we cannot identify you) such as the type of your internet browser which we use to provide you with a more effective service.
We recommend you to check the policy of each site you visit and contact its owner or operator if you have any concerns or questions, because we cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our Site. Also, if you linked to this Site from a third party site, we cannot be responsible for the privacy policies and practices of the owners or operators of that third party site and recommend that you check the policy of that third party site and contact its owner or operator if you have any concerns or questions.